Zoom: Getting Started

Request a Zoom License

Instructors and TAs hosting lectures or meetings on Zoom will require a licensed account. The email address used with your Zoom account must match your primary email in Canvas.  You are required to use your @ubc.ca email address for your Zoom account.

Zoom Eligibility

Zoom is available to all UBC Employees (faculty, staff and paid students), for meeting and collaboration purposes, as well as for live, online classes of up to 300 attendees. To meet the eligibility requirements, the user must have the following:

• CWL with an active employee status
• An active Faculty and Staff (FASmail) mailbox

Link your Employee ID to your CWL

Complete the following steps to link your Employee ID to your Campus Wide Login (CWL):

1. Login to www.myaccount.ubc.ca with your CWL
2. Select Add Employee/Student Number from menu on the left
3. Select Affiliation Type (Employee)
4. Enter Employee Number, Date of Birth, and CWL Sign Up PIN.
5. Click Add
6. Select Logout

Once the employee affiliation is added to their CWL a FASmail account is automatically provisioned via AccessUBC and no action should be required by your department to create the FASmail accounts. If there are issues during this process, please submit a request to the UBC Self Service Portal Links to an external site..

Note: You can obtain your Employee ID PIN from your HR representative or unit administrative assistant.

Request your UBC Licensed Zoom Account

1. To request for a Zoom account, log into the UBC Self Service Portal Links to an external site. with your CWL credentials.
2. Scroll down and select Request a Service.
   
   
   
3. Select Request Desktop or AV Support. 
   
   
   
4. Enter your contact details for this ticket (Email, Phone, and Campus).
   
   
   
5. For the title of the issue type: "Zoom Account Request for <NAME and/ or DEPT>".
6. For the detailed description of the request type: "Requesting creation of Zoom account for (FASmail, First Name, Last Name) in <DEPT> and Date required".
7. Select Audio Visual for the support type.
   
   
   
   
8. Select Submit to submit the request.
   
   
   
9. After the request has been processed, you will receive an email invitation to activate a UBC licensed Zoom account.

Request TA Accounts in Bulk

The preferred method for creating Zoom accounts for TAs is to do them in bulk. Administrators or instructors may request accounts on behalf of their teaching assistants by:

1. Complete an excel spreadsheet with three columns (FASmail, First Name, Last Name). 
2. Note that the email address must be a FASmail Account.
3. Log into the UBC Self Service Portal Links to an external site. with your CWL credentials.
4. Scroll down and select Request a Service.
   
   
   
5. Select Request Desktop or AV Support. 
   
   
   
6. Enter your contact details for this ticket (Email, Phone, and Campus).
   
   
   
7. For the title of the issue type: "Bulk TA Zoom Account Request for <NAME and/ or DEPT>".
8. For the detailed description of the request type: "Requesting creation of Zoom account for TAs in <DEPT> and Date required".
9. Select Audio Visual for the support type.
10. Select Add Attachments to upload the excel spreadsheet to this ticket. 
    
    
11. Select Submit to submit the request.
    

Add Zoom to Your Course Menu

1. In your course menu, click Settings.
2. In Settings, at top, click the Navigation tab, and then scroll down to Zoom.
3. At right of Zoom, click the three dots and select Enable from the drop down menu, or drag Zoom to the top menu.
4. When finished, scroll down and click Save. Zoom now lists in the course menu.
   

Set your UBC email as primary in Canvas

Your Zoom account will only integrate with Canvas if your Zoom account email address matches your default Canvas email address. Before you use Zoom in your course, confirm that you are using your UBC email address in Canvas as follows:

1. Select Account in the Canvas global menu.
2. Click on Settings.
3. Under your name, find your default email address. If you are not using your @ubc.ca email address as your default, look under Ways to Contact (at the right of the screen) .
   • If your UBC email address is there, move your mouse over your UBC email address and click the star that appears. The star beside the address indicates that the email address is primary.
   • If your UBC email address is not there, click +Email Address, enter your @ubc.ca email address in the popup window and then click Register. After you register your UBC email address, make it primary.