3.5.g How to Start the Difficult Conversation with a Team Member

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If your team is not functioning well, or team agreements are not being followed, you may need to approach a team member to discuss their impact on the team's performance. In the following video, Roy Johnson discusses how to manage your anxiety during a difficult conversation. You can view a transcript of the video by clicking "Transcript". Key points from the video are summarized below.

Managing your Reactions to Difficult Conversations

 Video Summary Points

How to manage your anxiety:

  • Notice and breathe
  • Act, don't react!
  • Stay curious and try to understand the person's perspective

asset-v1_UBC+LWright_02+2016+type@asset+block@Knowledge_Check.png Knowledge Check

According to the video, which of the following statements is TRUE?

a. Uncomfortable conversations should be avoided because they are awkward.

b. Contrary to popular notions, anxiety is not a feeling.

c. Entering into fight-or flight mode can help tackle difficult conversations.