You can learn how to manage your physiologic and emotional responses to conflict. In this video Roy Johnson will describe how to manage your reactions and describes how you can move towards using a conflict management strategy that will transform the conflict. You can download the transcript of this video by clicking on "video transcript".

Video summary:

Anxiety is not a feeling; it’s a physiological state our body gets into when we’re triggered.
When we perceive a threat and allow ourselves to be swept up in it, neural processing shifts from the prefrontal executive functioning cortex to the amygdala and other emotion-driven regions, thus clouding our judgment.
3 steps to take when you find yourself in “flight or flight” mode:

Queue air -- as you notice the trigger, force oxygen into your body by deep diaphragmatic breathing
Refuse the bait – say quietly to yourself, “That’s a really good bait, and I’m not going to take it.”
Act out your strategy (more in next video).

Video transcript