4.6.d Make or Defer a Decision: A PCDM Key Element

There may be times where you feel stuck in a conflict, but still need to have a decision to proceed. In these cases, you may find that you need to identify someone responsible to lead conflict transformation, so that the decision making process can move forward. The person who is best suited for this role is the person who has the strongest relationship with the client, and/or the most insight into their context and that an overview of the wide variety of decisions that need to be made. The conflict transformation leader must be able to recognize and use skills and processes that move interaction toward a positive and valuable outcome for all involved. The shared goal in this case is to make or a defer a decision, and come to an agreement about how and when follow-up will occur.