1. Introduction to Difficult Conversations
Welcome!
Thank you for taking the time to complete Module 5: Difficult Conversations. This module was designed to help you enhance student learning by introducing strategies to assist in responding to difficult educational conversations.
This module introduces proactive and situational strategies for navigating challenging conversations in two different contexts: (1) hot button moments, where difficult conversations happen unexpectedly, and (2) supercharged subjects, where difficult conversations can be somewhat anticipated.
While such classroom interactions may appear difficult, they also present us with an opportunity for rich and deep learning. When proactively planned for or responded to effectively these moments can enhance dialogue and inclusion in our classrooms.
Learning Outcomes
In this module you will:
- Articulate what can makes conversations difficult
- Reflect on how one responds to conflict and develop greater self-awareness
- Evaluate a diversity of techniques and strategies to assist in successfully navigating challenging situations in the learning environment
- Anticipate circumstances that could lead to a difficult conversation and prepare a plan of action for handling difficult conversations effectively
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