4.7.b CLAS Assignment: Applying Conflict Strategies
- Due No Due Date
- Points 8
In this assessment you will demonstrate the use of the conflict strategies and skills that you have learned in this module. You will be prompted to do this by conflict triggers we have developed. You will record your response to the conflict in the CLAS platform.
The prompt is based on real quotes from a client and a midwife about their own experiences of conflict around a birth. Only the text in quotation is real, the remaining parts of the trigger has been filled in to create a fictional story. After reading the vignette you will be prompted to reply to the conflict triggers. To do this, imagine you are in a conversation with that person. Imagine how you would respond to what the person has just said to you.
Your mark will be assigned by your response and peer feedback. First your peers will provide written feedback on your video, and then the instructor will review both your role play and the feedback comments to assign a mark. Video or audio activities in CLAS contribute 20% to your overall course mark. Refer to the course schedule for two due dates associated with this activity.
The Conflict Trigger:
A client is debriefing her experience of her birth with one of the nurses involved in her care. She had a forceps birth after a pushing for many hours. The consulting doctor recommended a forceps delivery, and wanted the client to be in the OR in case they had to change the plan to have a cesarean section. The client did not want to move to the OR, would have liked more time to push, and did not want a cesarean birth. The client says to the nurse with whom she is debriefing her experience of care:
“I felt a little bit like as soon as we went through the door at the hospital, all of a sudden I was in the hospital’s care. ...and the midwife was just emotionally supportive. You know, she stood by my face in the OR and all that stuff but I didn’t feel there was that strong advocacy.”
The nurse is aware that there was a conflict that night between the midwife and an OR nurse. The nurse suspects the midwife was using an accommodating conflict management strategy in order to work effectively with the team during the forceps delivery in the OR. In order to help the client to understand the circumstances, the nurse suggests the client discuss this further with her midwife when she comes into the hospital later today.
The midwife arrives later and debriefs the birth with the client. The client expresses her concerns about the midwife's behaviour in the OR. The midwife explains that she has been exploring new conflict styles to improve her working relationships with people. The midwife explains how her past experiences with the OR nurse has lead them to interact poorly when working together. She used to use a competing conflict style with the OR nurse, but found this created more conflict over time:
“The “good” midwife/“bad” midwife thing really makes a difference because the “good” midwives tend to be treated with respect, and that generates more respectful and collaborative interactions. A “bad” midwife has one negative transport and that is everything. Her reputation precedes her, and all future interactions begin on the defensive. It can become a vicious cycle."
How To Complete This Activity:
Imagine you are the client who has just received this information from the midwife. You wish to debrief the experience of care – recall that you feel that there wasn’t strong advocacy from her for your birth care. Although you understand her rationale for behaving the way she did with the OR team, you feel let down and want to share your experience of care with her. If you can't imagine yourself as the client who has just given birth, imagine you are the partner, or family member sitting next to the client who has just received this information from the midwife. Imagine that you feel you must speak for your partner or family.
You will do so by acting out your strategy in a short video. To do this you plan to follow the steps to peace to transform conflict, that you have learned in this module.
STEP 1: Record your role play video and upload it to CLAS after following the instructions for how to add and share media in CLAS. Refer to the list below to plan your role play video:
- The recording should be no longer than 4 minutes.
- First demonstrate (and/or explain) how you will check in with your physiologic and emotional responses.
- Identify which conflict management strategy you will use.
- Act out your conflict strategy by role playing your response to the midwife.
- During your response use the DEAR strategy to explain your experience of care.
- Demonstrate the use of appreciative inquiry, or approaching with curiosity.
STEP 2: Watch your peers' videos and review 3 of your peers’ videos. Select any 3 of your peers to provide written feedback to. Try to ensure that each of you peers gets some feedback so you should select 3 peers who have no, or very few, peers comments already posted to their video. When you are providing written feedback do the following:
- Identify one area for improvement for each person. This can be improvements to how something was said, or which strategy was used, or misused.
- Feedback should be specific and focused on something observable. Recall what you have learned about giving feedback in this course. It should be based on something observed. Feedback should be clear and specific.
- Write your feedback comments at the video time frame where you saw or heard the thing you want to provide feedback about.
STEP 3: Return to review your own video to view your feedback after the due date for the second half of this assessment has passed.
Instructions for how to Use CLAS
Add Media: Record a Video or Audio File and then upload it to CLAS.
Share Media: Provide Access to your recording so that other's can view it to provide feedback. Assign your video to everyone.
Rubric
Criteria | Ratings | Pts |
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Applying a Conflict Strategy and giving feedback
Feedback given in writing in CLAS for improvements to the role play overall.
Provide a mark for the role play. Criteria includes these 4 things:
• Demonstrated checking in with themselves and their emotional/physiologic response
• Applied a conflict management strategy by demonstrating the strategy they said they would use.
• Applied DEAR well
• Demonstrated curiosity or appreciative inquiry.
SCORE each of the 4 criteria above out of 2 points per each criteria. 0= not well done, 1=well done with room for improvement, 2=excellent
threshold:
pts
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pts
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