4.6.g Transforming Conflict: Steps to Peace

Here is a summary of what you have learned in this module. Although these are listed as steps you do not need to sequentially follow them in order. Likely they will occur simultaneously and unconsciously with practice.

When you are in conflict:

1. Check in with yourself by being conscious of your triggers and physiologic responses.
2. Be aware of the conflict response style you are using.
3. Notice the conflict style(s) being used by others involved.
4. Identify the source of conflict – which ambiguity is causing this conflict?
5. Take an appreciative inquiry approach and frame your next questions within a positive, asset-based lens.
6. Approach the person with curiosity.
7. Acknowledge the reactions and responses others are expressing.
8. Address the conflict by matching conflict management strategies, using DEAR, seeking collective visioning, or if nothing else works use more definitive strategies (eg. Wow, perspective pairing, boundary setting).