2.1 Laying the Groundwork

As we introduce various methods and approaches to challenging classroom situations, the following may help you prepare for a potential difficult conversation:

Before the conversation:

• Think about what you hope students will gain from the discussion.
• Make intellectual exploration, not judgement or consensus a goal for class discussions.
• Frame the conversation with prompts and questions.
• Consider how to reply to incomplete or inaccurate responses, or when student views are at odds with prevailing perspectives.

During the conversation:

• Extend student thinking by asking additional questions and mentoring students to cite sources.
• “Name and Frame” the way you will address “hot button” topics when they arise.
• Teach students the skills they need to participate in difficult conversations.

• When students make challenging or angry statements, give yourself and students time to reflect before responding.

After the conversation:

• Be impartial in your response when navigating difficult conversations.
• Use constructive strategies following discussion of a “hot button” topic or a difficult conversation.

 

Source: Facilitating class discussions and navigating difficult conversations Links to an external site. by American University.